Payments FAQ

Billing is for Owners. Only the Owner role sees Settings > Payments.

Is there a free trial?

Yes. The first time your organization moves to the Business Plan, it starts with a free trial. Add your card details before the trial ends to keep using the Business Plan.

What do I pay for?

You pay per person, and the price depends on the seat type:

• Full Member: a person with a login who can use Teamdeck and manage their own data.
• Light Member: a person who is listed and bookable but has no login. Managers handle their schedule and time.

For the current prices, open Settings > Payments and then Pricing and FAQ. For the difference between the two seat types and the roles, see People and roles in Teamdeck.

What are my billing options?

Monthly, billed by the people in use, or annual, with seats bought up front at a discount.

• Monthly: the bill follows the number of Full and Light Members. People you add during the month are charged pro rata.
• Annual: you buy a fixed number of Full and Light Member seats up front, at a discount. You can raise the seat count later, but not go below the seats in use. A monthly subscription can be switched to annual after a cost preview.

How do I pay?

By credit card. You add it in Settings > Payments > Payment Method. See Add or update your payment method.

Can I cancel?

Yes. Cancelling a monthly subscription takes effect at the end of the current billing period, or immediately if you are still on the trial. See Upgrade or downgrade your plan.

Where can I find my invoices?

In Settings > Payments, on the Invoices tab.

What happens if my payment fails or I have more people than my plan allows?

Your organization is locked. Members see a notice that it is blocked and that they should contact the Owner. The Owner fixes the plan or the payment method to unlock it.