Account FAQ

I did not receive my invitation. What now?

The invitation is most likely in your spam folder, so check there first. If it is not there, ask your manager or an Owner to resend the invitation from the people list. Teamdeck support can also help.

I cannot activate my account.

You can keep using Teamdeck while your email is unconfirmed. Until you confirm it, invitations you send wait and go out once you confirm, invitations sent to you appear only after you confirm, and you cannot create API keys or connect SCIM.

If you open the confirmation link on another device, or while signed out, we ask you to set a new password first. That keeps anyone who signed up with your email out of your account.

The confirmation link in the email works for 48 hours, so check your inbox and spam folder. If the link expired or never arrived, click Resend confirmation email on any of these messages in the app, or reset your password from the sign-in page: following the reset link confirms your email too. People who join through an invitation do not need to confirm their email.

I forgot my password.

Reset it from the sign-in page: click I forgot my password and we send a reset link that works for 12 hours.

How do I leave an organization?

Go to Settings, open Organization details and click Leave organization. More in Accept your invitation and set up your Teamdeck account.

How do I delete my account?

Click your avatar in the top right corner and choose Edit account. Scroll down and click Delete account. Deleting your account removes you from every organization, and your teammates still see you as a Light Member there. If you are the only Owner of an organization, grant the Owner role to someone else first.

How do I delete an organization?

Only an Owner can do it. Go to Settings, open Organization, scroll down and click Delete organization. This removes all people, bookings and time entries and cannot be undone.